The pickup I want is out of stock. How long until it will be available again?
We always aim to replenish our stock as quickly as possible. You will be able to backorder the item you want and you will receive email updates, or alternatively email service@tonerider.com and we will let you know once it’s available.
Do you ship outside the UK?
Yes, we ship worldwide! All orders to Europe are now sent Delivery Duties Paid which means there are no additional charges when your parcel arrives.
We also have an excellent list of worldwide stockists at this link.
How long will delivery take?
Orders from the UK are sent via DPD’s next working day service.
Orders from Europe usually arrive within 5-10 days.
International orders are sent via Royal Mail’s tracked service. Delivery time to the USA and Canada is an average of 5-7 working days. Delivery time to the rest of the world is generally within 2 weeks, but can sometimes take a little bit longer for more remote areas.
My country isn’t listed on your dropdown list
We have a brilliant dealer network across Europe to help solve this.
You should be able to find a store that has the pickups you need who can ship directly to you with no issues over on our dealers page.
If your nearest dealer doesn’t have the pickups you need in stock, ask them to order them in!
I am not satisfied and wish to return my items. How do I do this?
If for any reason you aren’t completely satisfied with your item, please email us at shop@tonerider.com and we will provide a returns address and arrange a full refund upon receiving your return.
How long is the warranty?
All Tonerider pickups have a 5-year warranty. It is important that you retain your receipt. See the warranty card included with all our pickups for further details.
I have lost my springs & screws, can you replace them?
We are happy to replace any lost springs and screws, email service@tonerider.com with your information and we will get some sent out to you.
