How long will my pickups take to arrive?
For items with immediate availability, orders are packed and posted within 1 working day. UK orders can be expected to arrive within 1-2 days of your purchase, EU and International orders may take 1-2 weeks to arrive.
How much does shipping cost?
We offer free shipping on any UK/EU orders over £50.00
UK postage is £2.99 for 2nd class postage and £5.00 for DPD Tracked Next Day delivery.
Shipping within the EU and Internationally is £10.50.
The pickup I want is out of stock. How long until it will be available again?
We always aim to replenish our stock as quickly as possible. You will be able to backorder the item you want and you will receive email updates, or alternatively email email@example.com and we will let you know once it’s available.
What if I’m out at work when my pickups arrive? Do I need to sign for them?
If you have opted for a signed delivery option, (standard for international orders) you will need somebody to be available to sign for the item at the address you have set upon checkout.
Do you ship outside the UK/EU?
Yes, we ship worldwide!
We also have an excellent list of worldwide stockists at this link.
I am not satisfied and wish to return my items. How do I do this?
If for any reason you aren’t completely satisfied with your item, please email us at firstname.lastname@example.org and we will provide a returns address and arrange a full refund upon receiving your return.
How long is the warranty?
We pride ourselves on making quality products and treating our customers in the fairest way possible. All Tonerider pickups have a 5-year warranty. It is important that you retain your receipt. See the warranty card included with all our pickups for further details.